Operations & Maintenance Cloud Engineer

The CBP TPVS program is seeking an Operations & Maintenance Cloud Engineer to support the program in Ashburn, Virginia. The ideal candidate will have experience in supporting application cloud solutions on AWS, troubleshooting, and providing technical guidance to teams.

Requirements

• BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 6 years of previous relevant experience; or 4 years of experience in lieu of degree
• U.S. Citizen
• Must be able to maintain and obtain a CBP Background Investigation prior to start
• Eight or more years of experience in supporting application cloud solutions on AWS platform
• Experience in supporting 24x7x365 operations
• Experience with Jira, Confluence, and ServiceNow
• Understanding of and experience with field operations, SLAs, and on-call support
• Experience in at least two of the following areas: PostgresSQL database architecture, advanced analytics, micro-services, monitoring, and SecDevOps
• Working knowledge of supporting applications in AWS
• Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, dbas, and subject-matter experts
• Excellent written and verbal communication skills
• Solid troubleshooting techniques to find root causes and apply workarounds
• Organization skills and attention to detail

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth