ServiceNow

Operations Manager - Succession Planning

Join ServiceNow as an Operations Manager in Addison, TX, leading succession planning with AI and data analysis. Requires 5-7 years in HR operations. Benefits include 4-day work week and generous PTO.

ServiceNow Role Type:
ServiceNow Modules:
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Human Resources Service Delivery
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IT Service Management
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Integration Hub
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Predictive Intelligence
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
August 7, 2025

We are seeking a strategically minded and operationally focused Operations Manager to join our enterprise-wide Succession Planning team. This key role will lead infrastructure, technology, and enablement strategies—leveraging data analysis and AI—to enhance our talent pipeline and ensure leadership continuity across the organization.

Requirements

  • Bachelor's degree in Business Administration, Human Resources, or related field; Master's degree preferred
  • 5-7 years of experience in HR operations, talent management, or related field
  • Proven track record of managing complex, cross-functional projects
  • Experience with succession planning or talent development programs highly preferred
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Advanced proficiency in HRIS systems, particularly Workday
  • Experience with ServiceNow or similar IT service management platforms
  • Strong data analysis and visualization capabilities using tools like Tableau, Power BI, or similar
  • Proficiency in Microsoft Office Suite, especially Excel, Teams, and SharePoint
  • Solid understanding of predictive analytics, HR metrics, and data-informed decision-making

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

Requirements Summary

5-7 years of HR operations experience, Master's degree preferred, experience with succession planning and AI integration