Operations Manager

Trinity Global Consulting (TGC) is seeking an Operations Manager to oversee contractor personnel and ensure operational stability across various locations. The role involves scheduling, staffing, performance monitoring, and managing a team to mitigate operational impact. Requirements include managing geographically distributed teams and knowledge of service desk tools.

Requirements

• Schedule and supervise contractor personnel
• Monitor real-time TSD call, chat, email and ticket workflow
• Manage staff onboarding and offboarding processes
• Implement quality assurance measures and performance monitoring
• Secure CBP Background Investigation

Benefits

• Medical, Dental & Vision Coverage
• Paid Time Off
• Disability & Life Insurance
• 401(k) Retirement Plan
• Professional Training