Operations Manager (ServiceNow)

The Operations Manager (ServiceNow) is responsible for providing hands-on technical guidance and oversight to a team of Platform Architects and Developers for the Sustainment and Administration of an Enterprise ServiceNow implementation. The role requires leading the sustainment/Tier 2/Tier 3 efforts performed by developers, engineers, and technicians supporting the platform while ensuring procedures are properly documented, tickets are being worked proactively, and workloads are evenly distributed among team members.

Requirements

• Active secret clearance OR ability to obtain a secret clearance
• DoD 8570 IAT Level II Certification (ex: Security+)
• Bachelor’s Degree and 7+ years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
• ServiceNow Certified System Administrator certifications
• Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions
• 3+ years’ experience leading operations teams
• 3+ years’ experience working in ServiceNow ITSM, ITOM or ITAM
• Experience with the maintenance of Microsoft Windows and/or Linux systems
• Strong analytical and strategic thinking skills with a service-oriented mindset
• Good team player with a strong willingness to participate and help others
• Ability to work in a fast-paced environment with self-motivation

Benefits

• Healthcare
• Wellness
• Financial
• Retirement
• Family support
• Continuing education
• Time off benefits