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CACI International Inc
Operations Manager (ServiceNow)
Join CACI International Inc as an Operations Manager (ServiceNow) in Chantilly, VA. Lead a team in sustaining an Enterprise ServiceNow platform. Requires 7+ years in ServiceNow ITSM/ITOM, active secret clearance, and relevant certifications. Enjoy comprehensive benefits.
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
IT Asset Management
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
June 5, 2025
The Operations Manager (ServiceNow) will provide hands-on technical guidance and oversight to a team of Platform Architects and Developers for the Sustainment and Administration of an Enterprise ServiceNow implementation. The role involves leading the sustainment/Tier 2/Tier 3 efforts performed by developers, engineers, and technicians supporting the platform, and maintaining an on-call rotational schedule for call-in support and occasional off-hour assignments.
Requirements
- Active secret clearance or ability to obtain a secret clearance
- DoD 8570 IAT Level II Certification
- Bachelor's Degree and 7+ years of relevant experience
- ServiceNow Certified System Administrator certifications
- Excellent interpersonal and communication skills
- 3+ years' experience leading operations teams
- 3+ years' experience working in ServiceNow ITSM, ITOM or ITAM
- Experience with the maintenance of Microsoft Windows and/or Linux systems
Benefits
- Comprehensive benefits including healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
Requirements Summary
7+ years of experience in ServiceNow, leadership experience, and relevant technical skills
Apply now
Chantilly
|
Virginia
United States
Senior
In-Person
Full Time
103800-218100 USD/year
