Operations Service Center Technical Customer Service Rep

As an Operations Support Center Network Analyst (Technical Customer Service Rep or TCSR), you will provide tier 1 technical support to troubleshoot customer/employee issues, answer phones and respond to customer/employee requests, and respond to internal Helpdesk support tickets.

Requirements

• One or more years of IT experience in a customer-focused role (Helpdesk, Application or Service Desk support). Two or more years preferred.
• One or more of the following certifications: CompTIA A+, CompTIA Network, CompTIA Security+ Certification, Microsoft 365 Certified: Fundamentals Certification, Microsoft Office Specialist Certification.
• Associate’s degree in computer science, cyber security, management information systems, or other related field or equivalent professional experience.
• Experienced with or willing to learn the required software applications, ServiceNow, etc.
• Competent in Microsoft Office Suite.
• Knowledge of a broad array of systems and software troubleshooting is preferred.
• Foundational knowledge of the OSI model, routing and switching technologies, Domain Name Services (DNS), firewall technologies and active directory.
• US Citizenship for this position is required by law due to federal customer contracts.

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program