Operations Support Engineer

At Beyond Finance, we're searching for an Operations Support Engineer to help us provide expert-level support and perform rigorous analysis and troubleshooting of complex issues. The ideal candidate will have deep technical knowledge, a proactive problem-solving approach, and exceptional communication skills.

Requirements

• Deep Technical Expertise: Proven ability to troubleshoot complex issues within the Windows operating system.
• Advanced Scripting: Strong proficiency in PowerShell is essential.
• Operational Mindset: A track record of driving process improvement, managing incidents, and improving support workflows at scale.
• Proactive Problem-Solving: The ability to navigate ambiguity, identify gaps in processes, and provide clear, actionable solutions.
• Monitoring & Observability: Strong experience with query languages (SQL, NQL, DDSQL), monitoring, supporting platforms like Datadog.
• Call Center Experience: Hands-on experience with call center technologies, including softphones.
• Data-Driven Approach: A focus on using data to identify trends, measure performance, and guide strategic decisions.
• Communication & Mentorship: Exceptional communication skills with a proven ability to mentor and train others, fostering a collaborative and growth-oriented environment.
• Experience with a major ITSM platform (e.g., ServiceNow, Zendesk, Jira).

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training