Operations Support Engineer

Beyond Finance is seeking a highly skilled Operations Support Engineer to join their team in Chicago, IL. This role involves providing expert-level support, performing root cause analysis, automating tasks, and managing incident management. The ideal candidate will be proactive, passionate about technical mastery, and dedicated to process improvement and user experience.

Requirements

• Deep technical expertise in Windows operating system and networking
• Strong proficiency in PowerShell
• Experience with scripting languages (Python, Bash, Batch)
• Track record of driving process improvement
• Proactive problem-solving skills
• Strong communication skills
• Experience with a major ITSM platform (e.g., ServiceNow, Zendesk, Jira)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid holidays
• Paid parental leave
• Career development & training
• Company contributions