Operations Support Specialist

Takeda Pharmaceuticals USA, Inc. is seeking an Operations Support Specialist to support web-based applications, provide production support, and lead cloud migration initiatives. The ideal candidate will have experience in cloud environments, containerized systems, and application servers.

Requirements

• Bachelor’s degree in Computer Science and Engineering or related field
• 8 years of related experience
• Manage and troubleshoot applications in cloud environments (AWS, GCP) and containerized systems using Docker and Kubernetes
• Support and configure application servers (e.g., Apache Tomcat, IIS) for Java and.NET applications, ensuring optimal performance
• Proficient in using monitoring and log analysis tools (AppDynamics, Splunk, Prometheus, Grafana, ThousandEyes) to proactively identify, diagnose, and resolve performance bottlenecks and application issues in production environments
• Lead and support Major Incident Management (MIM) processes, troubleshooting complex production issues, and ensuring minimal downtime for web applications
• Manage relational databases (e.g., SQL Server, MySQL) for performance analysis and debugging
• Knowledge in Using version control systems (e.g., GitHub, GitLab, Bitbucket) to manage application code, and proficient in tools (e.g., Jira, ServiceNow, Remedy) for incident tracking and service management

Benefits

• Competitive compensation
• Medical, dental, vision insurance
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Tuition reimbursement program
• Paid volunteer time off
• Company holidays
• Well-being benefits