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CrewBloom
Operations & Systems Engineer
Join CrewBloom in Boston as an Operations & Systems Engineer. Leverage ServiceNow for system reliability, APM, and automation. Enjoy career growth and flexibility.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 14, 2025
The Commonwealth of Massachusetts’ Executive Office of Health and Human Services (EOHHS) is seeking an Operations & Systems Engineer to join its Health Insurance Exchange (HIX) team. The role focuses on ensuring the performance, availability, and reliability of mission-critical systems. This position requires strong technical skills, collaborative spirit, and a strategic approach to system engineering.
Requirements
- Proven ability to diagnose and resolve complex IT issues using enterprise monitoring tools, with Dynatrace experience required.
- Strong technical background in systems operations, monitoring, and performance optimization.
- Familiarity with AWS, Amazon QuickSight, and scripting languages (e.g., Linux Shell, Python) for automation.
- Solid understanding of APM, synthetic monitoring, and log analytics.
- Experience interpreting and creating technical diagrams, including ERDs and architectural diagrams.
- Hands-on experience with ticketing systems such as ServiceNow and project tracking tools like JIRA.
- Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
Benefits
- Join Our Dynamic Team
- Embrace the Opportunities
- Limitless Career Growth
- Fast-Paced Thrills
- Flexibility, Your Way
- Work-Life Balance at Its Best
Requirements Summary
Bachelor's degree in CS/IS. 5-8 years experience in operations/systems engineering, preferably in government. Proficiency in APM, scripting (Python), and Microsoft Office Suite
