Operations Watch Specialist

JCS Solutions has a need for an Operations Watch Specialist for the Swing Shift (1400-2230) Sunday - Thursday to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB).

Requirements

• Secret DoD Clearance
• Bachelor's degree
• CompTIA Security + or IAT Level II equivalent
• Minimum 5 – 7 years of experience in Operations Center
• 2+ years' experience with switches and routers
• Strong understanding of network and server technologies, proficiency with monitoring tools like SolarWinds and SCOM, and the ability to quickly assess and escalate incidents effectively
• Proven experience in network monitoring and incident management
• Hands-on experience with SolarWinds and SCOM monitoring platforms
• Strong understanding of networking concepts including TCP/IP, DHCP, DNS, and routing
• Familiarity with server technologies and operating systems (Windows/Linux)
• Experience with ticketing systems such as Remedy and ServiceNow
• Excellent analytical, problem-solving, and troubleshooting skills
• Strong written and verbal communication skills with the ability to clearly articulate technical information to both technical and non-technical audiences
• Ability to work independently and as part of a team in a fast-paced, 24/7 operational environment
• Strong attention to detail and ability to prioritize tasks effectively

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program