syntax

Optimization Service Manager

Join Syntax as an Optimization Service Manager in Montreal. Leverage ServiceNow skills to enhance SAP services, manage client relationships, and drive growth.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 20, 2025

The Optimization Service Manager is responsible for engaging in partnerships with clients by providing flexible and high-performing SAP optimization delivery services. The role involves managing client relationships, executing daily leadership duties, and delivering SAP services for operations and growth initiatives.

Requirements

  • At least 7 years of relevant ERP project, evolution, and support experience
  • Bachelor’s degree required, degree in IT preferred
  • 3 years of Team Management experience
  • General understanding of core SAP modules (FI, CO, MM, PP, SD), their integrations and the business processes they support
  • Experience with ServiceNow and/or SAP Solution Manager is an asset or other ITSM tools
  • Best practices experience or certification desired (ISO, ITIL, COBIT, SIX Sigma, Lean IT)

Benefits

  • Competitive, above-average compensation
  • Flexible working time models, home office
  • Attractive benefits, e.g. company pension scheme or various health offers
  • A modern environment in which the "you" is part of it
  • Open feedback culture, flat hierarchies and a motivated team
  • Individual career planning with continuous training and coaching on the job

Requirements Summary

7+ years of ERP experience, team management experience, and SAP knowledge required