PAC Retail Online Production Support Analyst

This position provides support for production incidents, coordinating IS&T, working directly with business partners, and driving change to build fault tolerance within tools. The role involves proactive issue identification, data analysis, leadership communication, and building strong relationships with internal and external stakeholders. Focus is on improving incident resolution, reducing ticket duration, and identifying emerging trends.

Requirements

• 3+ years of experience providing production support
• Strong analytical skills and problem-solving ability
• Communication skills for various audiences
• Ability to work weekends and holidays
• Hands-on experience with ServiceNow or similar ticketing system