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ServiceNow
Partner / Customer Advocate Global Partnerships & Channels (GPC)
ServiceNow Partner/Customer Advocate in Austin, TX. 8+ yrs partner mgmt/SaaS leadership. Drive partner relationships, executive influence, multi-stakeholder navigation. Competitive salary, 401k, PTO, relocation.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
Partner/Customer Advocate role at ServiceNow, strengthening relationships with top-tier partners and customers. The ideal candidate must operate with executive presence and ability to influence senior leaders.
Requirements
- 8+ years in partner management, customer success, consulting, or enterprise SaaS leadership roles.
- Demonstrated ability to operate with executive presence supporting SVP/GVP-level leaders.
- Deep understanding of partner business models across MSP, GSI/SI, Service Provider, and ISV/Build motions.
- Experience navigating complex escalations and multi-stakeholder environments.
- Strong analytical capabilities with ability to synthesize executive-ready insights.
- Ability to operate with urgency, judgment, and confidentiality supporting the GPC Office.
- 75% travel required, including international.
Benefits
- Competitive salary
- Benefits package
- 401k Matching
- Generous Paid Time Off
- Relocation Assistance
Requirements Summary
8+ years of experience in partner management, customer success, or enterprise SaaS leadership. Demonstrated executive presence and ability to influence senior leaders
