Partner Renewals Operations Manager

We are seeking a Partner Renewals Operations Manager to work directly with Store Partners, manage data hygiene, provide accurate forecasts, and drive accurate and frictionless close of business. The role requires proven experience interfacing with Partners, subscription-based SaaS licensing models, and excellent data analysis and reporting skills.

Requirements

• Proven experience interfacing directly with Partners
• Proven experience with subscription-based SaaS licensing models and renewal workflows
• Proficiency in CRM tools, Microsoft Dynamics a plus
• Excellent data analysis and reporting skills via Excel and visualization tools such as Tableau and Power BI
• Excellent listening and verbal / written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
• Exceptional organizational skills and strong attention detail
• Superior problem-solving skills with ability to drive conflict resolution
• Ability to work in a fast paced environment and manage multiple priorities
• Team player with positive “can do” attitude

Benefits

• Work Personas: flexible, remote, or required in office
• Equal Opportunity Employer
• Accommodations: accessible and inclusive experience for all candidates
• Export Control Regulations: ServiceNow may be required to obtain export control approval from government authorities for certain individuals