Patriot, LLC

Patriot, LLC is seeking a Technical Lead to oversee complex IT operations, ensure high-quality service delivery, and provide advanced oversight for Tier 2/3 for an IT Services Center.

Requirements

• 8+ years of experience in enterprise IT operations, with at least 3 years in a lead or senior engineering capacity.
• Strong expertise in networking (routing, switching, VPN), Microsoft ecosystems (Active Directory, O365, SCCM), and cloud platforms (Azure, AWS).
• Demonstrated experience leading Tier 2/3 technical support teams in a 24x7x365 operations environment.
• Knowledge of ITSM tools and best practices, particularly ServiceNow including CMDB, service catalog, and KBAs.
• Hands-on experience with automation and scripting (e.g., PowerShell, ServiceNow flows, Python).
• Familiarity with federal cybersecurity standards (e.g., FISMA, NIST 800-53) and incident handling protocols.
• Experience leading cross-functional teams of network, systems, and cloud engineers and service desk personnel.
• Experience using ServiceNow ITSM, including experience developing dashboards, indicators, metrics, and reporting
• Experience in administration of remote access and VPN technologies required.
• More than six (6) years’ experience in Microsoft product build and support experience with a high availability 24x7 environment, including:
• – Expert knowledge of System Center Configuration Manager (SCCM) 2012 or later
• – MS Server Administration / Virtualization (MCSE / MCITP preferred)
• – VMware vSphere Administrator (VCP410 or higher preferred)
• – Expert knowledge of virtualization using VMware/Hyper-V
• – Good knowledge of Active Directory, DHCP, DNS, clustering, load balancing, anti-virus, backup procedures, group policy, and disaster recovery
• – Network services experience is desired
• ITIL® v4 Foundation or higher (required)
• Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Modern Desktop Administrator
• CompTIA Network+ or Cisco CCNA (required); CCNP preferred
• ServiceNow Certified System Administrator (nice to have)
• Security+ or Certified Information Systems Security Professional (CISSP) (nice to have)
• VMware VCP410 or higher (preferred)
• MCSE or MCITP (preferred)

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Employee relocation sponsorship