Performance Engineer

Version 1 is seeking a skilled Performance Engineer to join their ASPIRE Global Service Centre in Edinburgh. The ideal candidate will have experience in deskside support, IT infrastructure, and troubleshooting methodologies. The role involves delivering prompt and professional assistance to resolve IT-related challenges, enabling colleagues and customers to remain productive and achieve their goals.

Requirements

• Minimum of 2-5 years of experience in deskside support
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
• Experience with service desk management tools (e.g., JIRA, ServiceNow)
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
• Strong communication, interpersonal, and problem-solving abilities with a Customer-focused mindset
• Confidently explain technical concepts to non-technical users
• Ability to manage multiple priorities and meet deadlines
• Strong analytical and reporting skills
• Proficiency in Microsoft Office 365 Support (M365 & O365)
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Knowledge of AWS and Azure (preferable but not essential) fundamentals
• Experience of Java, Angular and Kubernetes
• Proficiency in Azure Active Directory and Group Policy Support
• Technical proficiency in Windows Server and Linux(preferable but not essential) operating systems

Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching
• Flexible/remote working
• Financial Wellbeing initiatives
• Employee Wellbeing schemes
• Generous holiday allowance
• Enhanced maternity/paternity leave
• Marriage/civil partnership leave
• Special leave policies
• Educational assistance
• Incentivised certifications, and accreditations
• Reward schemes
• Environment, Social and Community First initiatives