Performance Management Analyst

CACI is seeking an experienced and highly motivated Network Service Provider Performance Management analyst. The Performance Management Analyst is a multifaceted role in the client’s multi-supplier ecosystem supporting the integration, management and measurement of Network Services.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 5+ years of experience in network operations, quality assurance, or related roles
• TS/SCI with Poly required
• ITIL Certified
• Experience with ServiceNow, Tableau, or other measurement tool sets; and experience with Microsoft Excel advanced functions
• Experience of performance data analysis of ITIL processes
• Knowledge of analyzing data, metrics, and associated results and communicate effectively what the data is portraying
• Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
• Data-driven and analytical mindset of service excellence and customer satisfaction
• Excellent customer service skills to understand client and Customer representative’s concerns and requirements

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits