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EVERIENCE
Pilote d'exploitation IT / H/F
Join EVERIENCE as a Pilote d'Exploitation in Annecy. Leverage ServiceNow CMDB/ITSM skills, oversee 24/7 operations, and enjoy health benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 30, 2025
HELPLINE, a company serving IT and business departments since 1994 with 3600 specialists in France and internationally, is seeking a Pilote d'Exploitation (24*7 operation) to monitor and analyze events, support transformations in PowerBI, validate instructions, maintain guidelines, and acquire knowledge. The company emphasizes a positive team culture and a mission-driven approach.
Requirements
- Technical background in a N1 operation pilot (Vantage 'pilot') within an information-driven production.
- Hypervision and supervision tools (Zabbix, BMCAO, etc.)
- Knowledge of Info mainframe, Cyber, open, application infrastructure system
- Knowledge of ITIL practices
- Knowledge of PowerBI
- Mastery of CMDB/ITSM (servicenow)
- Writing of procedures
- Project management
Benefits
- health insurance
- transport ticket refund
- reimbursement of transport ticket
Requirements Summary
N1 pilot within information-driven production. Knowledge of Info/IT services and CMDB/ITSM. ITIL and PowerBI skills required
