Platform Architect ServiceNow Data, Digital & Technology Workflows

Takeda is seeking a Platform Architect ServiceNow Data, Digital & Technology Workflows to lead the design and implementation of ServiceNow solutions to enhance employee experiences, streamline service delivery, ensure robust security and governance, and drive digital transformation initiatives.

Requirements

• Develops and evolve a platform architectural roadmap, aligned to and prioritized by business objectives.
• Manages stakeholder requirements for platform teams to ensure successful delivery.
• Translates business requirements into technical requirements that other technical team members include in the project design and delivery.
• Establish technical Governance and standards for ServiceNow product development, configuration, and foundation that prioritize simplicity, reusability, AI and automation
• Drives the overall technical design and end-to-end platform design for assigned initiatives.
• Influences/coaches modern evolutionary platform architecture principles, practices and adoption of new features (Agentic AI, NowAssist, HyperAutomation, AIOps).
• Collaborate with UX and digital teams to enhance ServiceNow products, ensuring an intuitive experience that promotes adoption and usability.
• Continuously monitor and improve Platform Health to maintain it at a high level.
• Ability to prioritize in a complex environment.
• Maintain relationships with the compliance, quality and information security teams ensuring beyond compliance quality and security of the platform.
• Maintain relationships with the business and IT stakeholders to drive ServiceNow product and platform lifecycle strategy, ensuring continuous improvement and innovation.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Ability to manage a small team of Solution Architect, Developers and analysts.
• Works independently with minimal direct supervision.
• Leverage independent Judgment to determine optimal methods of task completion and work prioritization.
• Authority to delegate Tasks and Responsibilities to other (external) team-members.
• Willing to take risks while championing new ideas in the interest of improving the end user experience.
• Ability to discover and drive industry best practices in the area of the ServiceNow Platform operations.
• Design and implement enterprise-scale AI solutions, focusing on AIOps. Conversational AI, Generative AI, and AI-powered automation to enhance business operations.

Benefits

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Company-Provided Transport: Available at scheduled times for 2nd shift employees for a smooth commute to office and back home
• Security Escort for Drop-Off: Female employees receive a security escort to their designated drop-off point after the shift for safety
• Shift Allowance: Additional shift allowance will be provided for hours worked outside regular working hours
• Food/Meal: Meal will be provided for the 2nd shift employees
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)