.svg)
Interac Corp.
Platform Observability, Lead
Join Interac Corp. in Toronto as a Platform Observability Lead. Leverage ServiceNow (ITSM/ITOM) skills to enhance application visibility and performance. Competitive benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Operations Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 28, 2025
We are seeking a Platform Observability Lead to join our team at Interac, where you will play a key role in ensuring the current state of our Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning and reporting.
Requirements
- University degree in Computer Science, Computer Engineering, Information Systems or similar
- Minimum of 3-5 years of work experience administrating and leading Splunk and/or Dynatrace
- Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow
- Experience with leading teams and providing observability vision and roadmaps
- Experience in devOps IaC practices and technology using Jenkins/Cloudbees, Terraform, Git/Github, Python
- Experience with application monitoring for Java applications & microservices architectures
- Experience with writing alerts, reports, and dashboard queries in Splunk or similar
- Experience with alert and notification management in PagerDuty or similar
- Proficient in working with both Linux/Unix and Windows systems
- Knowledge in one or more scripting languages
- Understanding of ITIL service management processes
- Skills in IT problem diagnosis and resolution
- Strong verbal and written communication and interpersonal skills
- Ability to learn new technologies and maintain industry knowledge
- Demonstrated ability to solve difficult problems with efficient and logical solutions
- Ability to stay organized, manage multiple priorities and deal with information from different sources at once
- Positivity and thrive under pressure
- Open to new ideas and change initiatives
- Experience in service decomposition in setting target KPIs
- Experience in operating, administrating, or deploying Splunk ITSI
Benefits
- Competitive compensation and benefits
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for contributions
- Diversity and inclusion initiatives
Requirements Summary
University degree in Computer Science or similar, 3-5 years of experience with Splunk and/or Dynatrace, experience with ServiceNow and leading teams
