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Amgen
Portal Performance Manager
Join Amgen in Hyderabad as a Portal Performance Manager to optimize our MyHR portal on ServiceNow. Requires 5+ years in HR tech and ServiceNow HRSD expertise.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Human Resources Service Delivery
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
May 30, 2025
We are seeking an experienced Portal Performance Manager to lead the performance, optimization, and user experience of our MyHR portal, built on the ServiceNow platform. This role will be responsible for driving continuous improvement of the HR portal's usability, responsiveness, content effectiveness, and service delivery performance to ensure an engaging and efficient digital employee experience.
Requirements
- Bachelor’s degree in Computer Science, HR Technology, Information Systems, or a related field.
- 5+ years of experience in HR portals, digital platforms, or enterprise self-service tools, with a strong focus on ServiceNow.
- In-depth knowledge of ServiceNow Employee Center / HR Service Delivery (HRSD).
- Proven experience in portal performance analysis and optimization.
- Strong skills in web analytics tools (e.g., Google Analytics, ServiceNow Performance Analytics).
- Understanding of UX principles, accessibility standards, and digital content best practices.
- Excellent collaboration, communication, and stakeholder management skills.
Requirements Summary
Bachelor’s degree in Computer Science, HR Technology, Information Systems, or a related field; 5+ years of experience in HR portals, digital platforms, or enterprise self-service tools, with a strong focus on ServiceNow; In-depth knowledge of ServiceNow Employee Center / HR Service Delivery (HRSD)
