Pre-sales Solution Architect (Professional Services)

We're in growth mode across the APAC region—and looking for an experienced, strategic, and high-impact Professional Services Pre-Sales Solution Architect to shape and drive transformational services programs on the ServiceNow AI, CRM & Industry Platform. This role is pivotal in expanding ServiceNow’s footprint through business transformation, value-led services engagements, and AI-powered solutions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven ServiceNow delivery experience in large-scale transformation programs across multiple modules.
• Strong commercial skills — able to scope, estimate, and structure profitable deals.
• Executive presence and the ability to engage with C-level stakeholders.
• Demonstrated success in either pre-sales or solution architecture for professional services and advisory services.
• Ability to lead discovery workshops, identify value opportunities, and translate vision into deliverable outcomes.
• Strong market insight into industry trends and their impact on customer transformation priorities, particularly in AI, CRM, and enterprise service management.
• A collaborative, one-team mindset — skilled at working across sales, solution consulting, and delivery organisations.
• ServiceNow certifications (CSA, CIS, CMA/CTA) strongly preferred

Benefits

• Competitive compensation
• Performance bonuses
• Clear career growth opportunities