Principal AI Knowledge AI Architect

Freshworks is seeking a Principal AI Knowledge AI Architect to design and lead the architecture for next-generation knowledge and RAG systems. This role focuses on building AI Agentic platforms, integrating enterprise content, and optimizing knowledge delivery through advanced RAG pipelines leveraging ontologies and knowledge graphs. The architect will be responsible for building scalable, secure, and compliant knowledge systems for powering enterprise-grade AI assistants.

Requirements

• 10+ years in software architecture, with at least 3+ years in AI-driven knowledge systems
• Deep expertise in retrieval techniques and knowledge graph design
• Experience with ontology design and reasoning
• Proven experience building RAG pipelines with LLMs
• Proficiency in Java & Python and AI/ML frameworks (LangChain, LangGraph)
• Knowledge of vector DBs and graph DBs

Benefits

• Dental
• Medical
• Vision
• Disability
• Life Insurance
• Equity
• Parental Leave