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ServiceNow
Principal Business Process Consultant, CRM and Industry Workflows
Principal Business Process Consultant at ServiceNow (Dallas, TX). Lead CRM/workflow implementations using ServiceNow platform, AI integration, and process optimization for enterprise clients. Requires 8+ yrs consulting, ServiceNow expertise.
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Job description
Posted on:
August 21, 2025
ServiceNow is seeking a Principal Business Process Consultant to help customers improve their ServiceNow implementations. This role involves guiding customers through configuration and customization, leading workshops, ensuring successful customer outcomes, and contributing to a customer-focused approach to AI. The position leverages AI capabilities to provide prescriptive guidance.
Requirements
- Leverage or critically think about how to integrate AI into work processes.
- 8+ years of consulting experience for global organizations, preferably federal, state or local governments.
- Understanding of AI Models, Deep Learning Models, and Large Language Models.
- Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
- Strong understanding of Data Compliance Standards (PII/PHI).
- Proven experience in defining and deploying future-state Customer Service and/or Field Service processes.
Requirements Summary
8+ yrs consulting exp. (FS or Field Service). Understanding of AI models. Strong knowledge of customer service process & implementation. Solid skills in writing user stories
