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ServiceNow
Principal Business Process Consultant, CRM and Industry Workflows
Join ServiceNow as a Principal Business Process Consultant in Texas. Leverage ServiceNow's AI capabilities to enhance CRM workflows. 8+ years consulting required. Competitive salary and growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
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Job description
Posted on:
August 21, 2025
ServiceNow is seeking a Principal Business Process Consultant, CRM and Industry Workflows to support customer engagement teams in transitioning requirements to configuration. This role involves process definition, re-engineering, customer design workshops, and implementation of AI capabilities. It focuses on driving customer business outcomes by leveraging ServiceNow's platform and best practices.
Requirements
- Experience in integrating AI into work processes and solutions.
- 8+ years of consulting experience with complex, global organizations.
- Understanding of AI Models, Deep Learning Models, and Large Language Models.
- Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent capabilities.
- Understanding of data compliance standards (PII/PHI).
- Strong understanding of Customer Service and/or Field Service systems.
- Solid experience in Customer Service and/or Field Service strategies.
Benefits
- Competitive salary
- Professional development opportunities
Requirements Summary
8+ years consulting experience. AI integration & ServiceNow's AI features. Deep learning/Large Language Models understanding
