Principal Business Process Consultant, CRM and Industry Workflows

ServiceNow is seeking a Principal Business Process Consultant, CRM and Industry Workflows to support customer engagement teams in transitioning requirements to configuration. This role involves process definition, re-engineering, customer design workshops, and implementation of AI capabilities. It focuses on driving customer business outcomes by leveraging ServiceNow's platform and best practices.

Requirements

• Experience in integrating AI into work processes and solutions.
• 8+ years of consulting experience with complex, global organizations.
• Understanding of AI Models, Deep Learning Models, and Large Language Models.
• Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent capabilities.
• Understanding of data compliance standards (PII/PHI).
• Strong understanding of Customer Service and/or Field Service systems.
• Solid experience in Customer Service and/or Field Service strategies.

Benefits

• Competitive salary
• Professional development opportunities