Principal Content Architect

ServiceNow is seeking a visionary Principal Content Architect to lead the design and implementation of intelligent, AI-powered content systems. This role focuses on shaping content strategies, architectures, and UX to support personalization, automation, and intelligence. The architect will collaborate with content strategy, UX, and engineering teams to ensure content supports AI-driven experiences.

Requirements

• 8+ years in content architecture or information architecture, or content strategy
• Deep expertise in structured content formats (DITA preferred; XML/Markdown/JSON acceptable)
• Experience with CCMS platforms (e.g., Heretto, SDL Tridion, AEM Guides, IXIASOFT)
• Familiarity with GenAI tools (e.g., LangChain, Hugging Face, ServiceNow AI Platform, Writer AI) and LLMs
• Proven ability to design content systems that support AI search, summarization, and dynamic delivery
• Strong collaboration skills across strategy, product, engineering, and UX teams