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ServiceNow
Principal Content Architect
Join ServiceNow as a Principal Content Architect in Sandy Springs, GA. Lead AI-driven content systems, requiring 15+ years in content strategy and expertise in DITA.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 17, 2025
ServiceNow is seeking a Principal Content Architect to lead the design and implementation of scalable, intelligent content systems powered by AI-driven customer experiences. This role involves collaborating with content strategy, UX, and engineering teams to shape how content supports personalization, automation, and intelligence within the enterprise. The architect will be responsible for leading cross-functional workshops, developing authoring templates, and evangelizing best practices for intelligent content delivery.
Requirements
- 15+ years in content architecture, information architecture, or content strategy
- Deep expertise in structured content formats (DITA preferred; XML/Markdown/JSON acceptable)
- Experience with CCMS platforms (e.g., Heretto, SDL Tridion, AEM Guides, IXIASOFT)
- Familiarity with GenAI tools (e.g., LangChain, Hugging Face, ServiceNow AI Platform, Writer AI), LLMs, and prompt engineering
- Proven ability to design content systems that support AI search, summarization, and dynamic delivery
Requirements Summary
15+ years of content architecture/strategy experience. Expertise in structured content (DITA preferred). Familiarity with GenAI and CCMS platforms required
Apply now
Sandy Springs
|
Georgia
United States
Expert/Leadership
In-Person
Full Time
