Principal Customer Success Executive - Financial Services

ServiceNow is seeking a Principal Customer Success Executive to focus on the strategic leadership and execution of post-sales activities within a valued client account. This role will drive customer value, accelerate their journey to success, and foster collaboration with ServiceNow teams and strategic partners. The ideal candidate will be a trusted advisor, capable of guiding business transformation initiatives and building strong relationships with key decision-makers.

Requirements

• AI Integration & Thought Leadership
• Enterprise SaaS Transformation & Strategic Advisory
• C-Level Presence & Relationship Management
• Leadership Expertise
• Strategic Account Management
• Business Acumen & Problem-Solving
• Cross-Functional Leadership
• Operational & Execution Excellence
• Collaboration & Communication
• Customer-Centric Mindset