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ServiceNow
Principal Customer Success Executive - Financial Services
Principal Customer Success Executive at ServiceNow (England). Lead strategic post-sales initiatives for financial services clients. Requires 15+ years consulting/leadership, SaaS & AI expertise, C-level relationship management skills.
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Job description
Posted on:
August 12, 2025
ServiceNow is seeking a Principal Customer Success Executive to focus on the strategic leadership and execution of post-sales activities within a valued client account. This role will drive customer value, accelerate their journey to success, and foster collaboration with ServiceNow teams and strategic partners. The ideal candidate will be a trusted advisor, capable of guiding business transformation initiatives and building strong relationships with key decision-makers.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- C-Level Presence & Relationship Management
- Leadership Expertise
- Strategic Account Management
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Operational & Execution Excellence
- Collaboration & Communication
- Customer-Centric Mindset
Requirements Summary
15+ years consulting or leadership experience. Expertise in SaaS transformation & AI. Demonstrated success leading high-impact customer engagement. Strong strategic and execution skills
