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ServiceNow
Principal Customer Success Executive- Banking
Join ServiceNow as a Principal Customer Success Executive in Toronto. Drive customer satisfaction using ServiceNow platforms, focusing on strategic transformation.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
October 7, 2025
ServiceNow is seeking a Principal Customer Success Executive to drive customer retention and satisfaction for large accounts. This executive-level role focuses on strategic business transformation by partnering with senior stakeholders to unlock the value of ServiceNow platforms. It involves leading transformation initiatives, mentoring key customers, and shaping customer organizational strategy. The company values innovation, customer focus, and strategic alignment.
Requirements
- Experience in leveraging AI for problem-solving.
- Significant experience collaborating with senior IT and business leaders.
- Project management experience (PMP preferred).
- 15+ years of client-facing experience.
- Experience in IT Strategy, Operations, HR, Security, or Customer Service Management.
Requirements Summary
15+ years of client-facing experience, PMP preferred, or project mgmt with 15+ years. IT Strategy/Ops/HR/Security/Customer service exp. essential
