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ServiceNow
Principal Customer Success Executive- French Speaking, Various Industries
Join ServiceNow as a Principal Customer Success Executive in Montreal. Leverage your 15+ years of client-facing experience to enhance customer relationships and drive retention using the ServiceNow platform. Fluency in French & English required.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 7, 2025
ServiceNow is seeking a Principal Customer Success Executive to focus on post-sale customer relationship building, driving customer retention, and maximizing the value of ServiceNow platform experiences. This role involves strategic thinking, collaboration with CX teams, and shaping customer organizational strategy. The ideal candidate will have a strong understanding of customer's industry and business priorities.
Requirements
- Experienced in integrating AI into business processes.
- Based in Montreal & fluent in French & English.
- Canadian citizenship or permanent residency.
- 5+ years in client-facing roles (15+ in executive level leadership preferred).
Requirements Summary
15+ years in client-facing roles, 5+ years in executive leadership, and fluency in French & English. Must have a strong focus on integration of AI and customer-centric approach
