Principal Customer Success Executive- HCLS

This Principal Customer Success Executive role is at ServiceNow, a leading AI-enhanced technology provider. The role focuses on partnering with senior customer stakeholders to maximize long-term strategic value and drive customer satisfaction and retention. This executive-level role involves leading complex transformations, providing strategic guidance, resolving escalations, and ensuring a smooth path to growth for ServiceNow Platform usage. It's about fostering a strong relationship with stakeholders and maximizing value delivery.

Requirements

• Experience in integrating AI into business processes
• Demonstrated ability to build trusting relationships with senior decision-makers
• Deep understanding of the Healthcare and Life Sciences landscape
• PMP preferred; project management experience required
• Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership
• Experience with IT Strategy, IT Operations, Human Resources, Security Operations, and Customer Service Management

Benefits

• Health plans
• 401(k) Plan
• Equity
• Variable/incentive compensation
• Sales positions offer a competitive On Target Earnings (OTE) incentive compensation structure