Principal Customer Success Executive

ServiceNow is seeking a Principal Customer Success Executive to drive strategic leadership and execute post-sales activities within its most valuable accounts. This role focuses on accelerating customer journeys, delivering business transformation, fostering collaboration, and maximizing ServiceNow’s impact across customer initiatives. The ideal candidate will have extensive experience as a trusted advisor and will drive innovation within the Customer Success team.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Educational Background: BA/BS or equivalent required, Master’s degree preferred.
• Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations.
• Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
• Business Acumen: Strong experience identifying and solving complex business problems and aligning solutions with customer business objectives.
• Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
• C-Level Relationships: Strong experience building relationships with C-level business leaders.
• Adaptability: Ability to thrive in rapidly changing environments.
• Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach.