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ServiceNow
Principal Customer Success Executive
Join ServiceNow as a Principal Customer Success Executive in Staines, Surrey. Lead post-sales success, drive AI integration, and enhance customer value. 15+ years required. Full-time, on-site.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 15, 2025
The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within ServiceNow's most valuable accounts. This role drives post-sales success, collaborates strategically, mitigates risks, and focuses on key performance indicators to ensure long-term value for customers and ServiceNow.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- C-Level Presence & Relationship Management
- Leadership Expertise
- Strategic Account Management
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Adaptability & Change Management
- Operational & Execution Excellence
- Collaboration & Communication
- Customer-Centric Mindset
Benefits
- Full-time
- On-site location
Requirements Summary
15+ years of experience in management consulting, solution consulting, or leadership role; AI integration & thought leadership; enterprise SaaS transformation & strategic advisory
