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ServiceNow
Principal Customer Success Executive
Principal Customer Success Executive at ServiceNow, Calgary. Drive customer retention & business transformation. 15+ years account management/consulting. AI integration expertise. Senior stakeholder collaboration. PTO, 401k, relocation.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
November 22, 2025
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers. As a Principal Customer Success Executive, you will own the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. You will work with senior customer stakeholders to derive value from our platforms and drive business transformation by maximizing the long-term strategic value of ServiceNow.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Canadian citizenship or permanent residency status and reside in Calgary, Canada
- Significant experience collaborating with senior IT and business leaders
- Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership
Benefits
- Generous Paid Time Off
- 401k Matching
- Relocation Assistance
Requirements Summary
15+ years in client-facing roles, significant experience collaborating with senior IT and business leaders, and a focus on account management, consulting, or transformation leadership
