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ServiceNow
Principal Customer Success Manager – CPQ (Configure, Price, Quote)
The Mothership
Expert/Leadership
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 2, 2025
ServiceNow is seeking a Senior Customer Success Manager (CSM) to help CPQ customers maximize their value. This role involves strategic advisory, technical depth, and relationship management, guiding customers through onboarding, adoption, AI enablement, and expansion. The CSM will work closely with Product and R&D to ensure successful deployments and achieve measurable ROI.
Requirements
- Serve as a strategic technical advisor to CPQ accounts.
- Guide customer onboarding and implementation.
- Provide technical expertise across APIs and integrations.
- Advise on AI enablement and scalability.
- Ensure adoption and ROI for CPQ customers.
- Collaborate with Product and R&D teams.
Requirements Summary
12+ years technical customer success or account management experience with SaaS products (CPQ, CRM, eCommerce). API, integration and AI/automation skills are essential. Demonstrated executive influence and program-level expertise are key
