Principal Engagement Manager

ServiceNow is a global market leader in AI-enhanced technology, bringing innovative solutions to over 8,100 customers. As a Principal Engagement Manager, you will manage key internal and external initiatives to add significant value to customers and help the organization innovate.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum of 10 years of high-tech/SaaS industry experience
• 6+ years in customer engagement roles
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Strong cross-functional, Project Management experience including planning, scheduling, monitoring and stakeholder reporting
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs