ServiceNow

Principal Engagement Manager, Federal

Join ServiceNow as a Principal Engagement Manager in Vienna, VA. Leverage your ServiceNow expertise to lead strategic initiatives, manage projects, and enhance customer experiences. Active Security Clearance required. Benefits include competitive pay, equity, and flexible time off.

Department - JobBoardly X Webflow Template
The Mothership
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Expert/Leadership
ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
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Certified System Administrator

Job description

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Posted on:
 
June 6, 2025

As a Principal Engagement Manager, you will be responsible for managing key internal and external initiatives to add value to customers and help the broader organization innovate. You will manage cross-functional projects, teams, and senior-level business executives to provide a unique customer experience. You will also initiate and participate in strategic initiatives, develop and present value propositions, and mentor team members.

Requirements

  • Active Security Clearance required
  • Minimum of 12 years of high-tech/SaaS industry experience
  • 8+ years in Customer Engagement roles
  • Prior experience with implementing or supporting ServiceNow products in an Enterprise
  • Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
  • Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
  • Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
  • Experience with analytics and understanding of metrics and KPIs (as defined)
  • Thought leadership and strategic thinking
  • Ability to gather and analyze data to understand the pros and cons of different decisions and options
  • Ability to communicate abstract ideas clearly and independently manage complex project objectives
  • Excellent negotiation and persuasion skills
  • Facilitation skills in leading and planning meetings, reviews, and retrospectives
  • Strong customer orientation and an innate ability to anticipate and act
  • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
  • Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
  • Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
  • BS/BA degree in computer science, engineering or related discipline preferred
  • Travel up to 50%
  • Certification: ServiceNow CSA or willingness to obtain the certification within the first 90 days of employment

Benefits

  • Base pay of $162,600-$254,400
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans
  • Flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

12 years of high-tech/SaaS industry experience, 8+ years in Customer Engagement roles, and a BS/BA degree in computer science, engineering or related discipline preferred