Principal Engagement Manager, Federal

As a Principal Engagement Manager, you will be responsible for managing key internal and external initiatives to add value to customers and help the broader organization innovate. You will manage cross-functional projects, teams, and senior-level business executives to provide a unique customer experience. You will also initiate and participate in strategic initiatives, develop and present value propositions, and mentor team members.

Requirements

• Active Security Clearance required
• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
• Experience with analytics and understanding of metrics and KPIs (as defined)
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Ability to communicate abstract ideas clearly and independently manage complex project objectives
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• BS/BA degree in computer science, engineering or related discipline preferred
• Travel up to 50%
• Certification: ServiceNow CSA or willingness to obtain the certification within the first 90 days of employment

Benefits

• Base pay of $162,600-$254,400
• Equity (when applicable)
• Variable/incentive compensation
• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs