As a Principal Engagement Manager, you will be responsible for managing key internal and external initiatives to add value to customers and help the broader organization innovate. You will manage cross-functional projects, teams, and senior-level business executives to provide a unique customer experience. You will also initiate and participate in strategic initiatives, develop and present value propositions, and mentor team members.
Requirements
- Active Security Clearance required
- Minimum of 12 years of high-tech/SaaS industry experience
- 8+ years in Customer Engagement roles
- Prior experience with implementing or supporting ServiceNow products in an Enterprise
- Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
- Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
- Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
- Experience with analytics and understanding of metrics and KPIs (as defined)
- Thought leadership and strategic thinking
- Ability to gather and analyze data to understand the pros and cons of different decisions and options
- Ability to communicate abstract ideas clearly and independently manage complex project objectives
- Excellent negotiation and persuasion skills
- Facilitation skills in leading and planning meetings, reviews, and retrospectives
- Strong customer orientation and an innate ability to anticipate and act
- Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
- Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
- Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
- BS/BA degree in computer science, engineering or related discipline preferred
- Travel up to 50%
- Certification: ServiceNow CSA or willingness to obtain the certification within the first 90 days of employment
Benefits
- Base pay of $162,600-$254,400
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs