Principal Engineer - Senior Project Manager (ServiceNow)

We are a Digital Product Engineering company looking for an experienced ServiceNow Project Manager to lead the implementation of ServiceNow for our client. The ideal candidate will oversee the entire project lifecycle, ensuring timely delivery within a fixed-price contract structure while managing scope, risks, and client expectations.

Requirements

• Strong ServiceNow project management experience
• Expertise in CMDB, ITSM, ITOM, and custom workflows
• Proven ability to deliver projects under fixed-price contracts
• Familiarity with ServiceNow integrations, including ESRI (ArcGIS), ARMIS, PDQ Inventory, and Hexagon/Infor EAM
• Experience in managing security compliance within IT projects
• Knowledge of waterfall and hybrid project management methodologies
• Excellent client communication skills
• Ability to navigate contract negotiations, scope changes, and risk management
• Ability to handle and process change requests efficiently, maintaining profitability and customer satisfaction
• Strong problem-solving and decision-making abilities
• Ability to lead cross-functional teams and drive consensus
• Highly organized with attention to detail and a proactive mindset
• Adaptability and resilience in a fast-paced, evolving project environment
• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field
• 14+ years of IT project management experience
• Experience delivering 2-3 end-to-end ITSM implementations in ServiceNow
• PMP, ITIL, or ServiceNow certifications preferred
• Experience in US public sector or government projects is a plus

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance