Principal Engineer Customer Success

As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers' secure environments. You will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

Requirements

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
• Minimum 5 years relevant work experience in pre-sales, post-sales, Devops, consulting or similar roles
• Experience with containers, orchestrators like Kubernetes, Docker, Linux, Cloud Providers (GCP, AWS, Azure), CI/CD, Container Registries, Serverless
• Experience with Public Cloud environments especially IAAS (AWS, Azure, GCP)
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
• Experience with security products and/or offerings like AWS Security Hub, Qualys, Jira, ServiceNow etc.
• Good to have Knowledge of Devops tools such as CI/CD, JSON, YAML, and Bash
• Understanding malware, exploits, operating system structure and behavior
• Knowledge of SIEM, vulnerability management tools and firewalls
• Good to have cloud-based certifications such as AWS, GCP or Azure
• In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
• Strong consulting and project management skills
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
• Ability to multi-task and work in a fast-paced environment
• Availability to provide after-hours deliverables on a scheduled / non-scheduled basis
• Flexibility for travel up to 30%

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment