Principal Experience Strategist

ServiceNow is seeking a Principal Experience Strategist to join the Digital Technology Experience Design (XD) team. This role involves shaping the future of AI and Experience Design at ServiceNow, driving strategic thinking, leading cross-functional initiatives, and influencing decision-making. The ideal candidate will be a trusted partner to senior leaders, focused on bringing vision to life through clear communication and strategic execution.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 15+ years of relevant design experience.
• User-Centered Mindset.
• Strategic and Operational Acumen.
• Strong Ownership and Initiative.
• Exceptional Storytelling.
• Fast, Focused Execution.
• Stakeholder Management.
• Change Leadership.

Benefits

• Health plans
• 401(k) Plan with company match
• Employee Stock Purchase Plan
• Esprepo
• Matching donations
• Flexible time away plan
• Family leave programs