ServiceNow

Principal Inbound Product Manager - Performance Telemetry

Join ServiceNow in San Diego as a Principal Inbound Product Manager for Performance Telemetry. Leverage your 8+ years in application performance monitoring to drive product success. Enjoy benefits like flexible time off and 401(k) matching.

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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
August 8, 2025

Principal Inbound Product Manager - Performance Telemetry job description: Work with Core Platform Business Unit to develop strategic vision for enterprise performance telemetry. Collaborate with engineering, design, and QE teams to define product outcomes and success metrics. Actively engage with customers and internal stakeholders to capture feedback and identify pain points.

Requirements

  • 8+ years of experience leading and delivering data-intensive applications in application performance monitoring, observability, or AI monitoring.
  • Master’s degree with 6+ years or PhD with 3+ years equivalent
  • Expertise in the performance domain—balancing tradeoffs in data collection, transport, storage, and query at scale.
  • Ability to navigate and align a matrixed organization with diverse internal and external data needs.
  • Strong domain knowledge of application performance monitoring and observability tools (e.g., New Relic, Datadog, Dynatrace, Splunk, Grafana)
  • Working knowledge of Open Telemetry Protocols, collectors, and exporters
  • Experience with data collection, warehousing, and query solutions for large-scale environments.
  • Proven track record leading and running Scrum teams in an Agile environment—driving backlog prioritization, sprint execution, and cross-functional collaboration.
  • Experience in AI Agent observability is highly preferred.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem-solving.

Benefits

  • health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • matching donations
  • flexible time away plan
  • family leave programs

Requirements Summary

8+ years of experience in application performance monitoring, observability, or AI monitoring; Master’s degree with 6+ years or PhD with 3+ years equivalent; Expertise in performance domain and application performance monitoring tools