ServiceNow

Principal Industry Solution Lead or Architect

Principal Industry Solution Lead/Architect at ServiceNow (Santa Clara, CA). Drive transportation & intelligent communities solutions using ServiceNow ITSM, HRSD, SecOps platforms. Lead sales strategy, manage executive relationships, leverage AI integration expertise. 3+ engagement mgmt, 2+ Mission Account Manager exp required. Competitive benefits included.

ServiceNow Role Type:
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Sales
ServiceNow Modules:
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IT Operations Management
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IT Service Management
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
December 2, 2025

ServiceNow is seeking a Principal Industry Solution Lead or Architect to develop new pipeline and business and solution sales revenue focusing on Transportation Infrastructure & Intelligent Communities and other related programs.

Requirements

  • Experience in State and Local Government in a Transportation Infrastructure & Intelligent Communities role, department, or agency leveraging technology for business process innovation, optimization, and/or automation.
  • Proven business or technical approach to critical thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 3+ years of experience in engagement management and aligning strategies to revenue opportunities within the Public Sector.
  • 2+ years of experience as a Mission Account Manager or equivalent role with validated multi-million-dollar public sector sales solutions experience and Executive level relationship management
  • Previous sales experience in IT Service Management, HR, Security Operations, CRM, Customer Service and IT Operations Management (within software or IT sales organizations)
  • Experience achieving sales targets
  • Experience leading virtual or matrixed teams
  • Ability to understand broad, macro-level business IT needs for a prospective client

Benefits

  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

3+ years of experience in engagement management, 2+ years of experience as a Mission Account Manager, and previous sales experience in IT Service Management