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Ameriprise Financial Services
Principal Lead- Service Now ITSM Consultant
Principal Lead ServiceNow ITSM Consultant at Ameriprise Financial, Hyderabad. Lead ITSM platform strategy, configuration & improvement. Requires 10-14 yrs ServiceNow, 4+ yrs ITSM PO experience, scripting expertise.
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 3, 2025
We are seeking an experienced and driven ServiceNow ITSM Product Owner to drive the strategic direction, configuration, and continuous improvement of the ServiceNow platform. The ideal candidate will lead the strategy, roadmap, and execution of our ServiceNow ITSM platform and collaborate closely with stakeholders to deliver scalable, user-centric solutions.
Requirements
- 10-14 years of total ServiceNow experience
- 4+ years of experience as Product Owner/Function consultant in ITSM module
- Service Now Scripting experience – JavaScript, Angular JX, Jelly, XML, etc.
- Experience in implementation of workflows, flow designer, script includes, client scripts, policies, etc.
- Design and implement ITSM Modules in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal.
- Experienced in Service Now SOAP and REST Integration
- Experience with Agile/Scrum methodologies.
Benefits
- Full-time employment
- Timings: 2 PM till 10:30 PM (IST)
- Equal opportunity employer
Requirements Summary
10-14 years of ServiceNow experience, 4+ years of experience as Product Owner/Function consultant in ITSM module, and experience in Service Now Scripting and Agile/Scrum methodologies
