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ServiceNow
Principal Platform Architect - Retail and Hospitality
Principal Platform Architect at ServiceNow in Addison, TX. Lead enterprise platform adoption, governance, and best practices. 5+ yrs architecture, ServiceNow cloud expertise required. Competitive salary.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
ServiceNow is seeking a Principal Platform Architect to join the Customer Excellence Group (CEG). This advisory role will be focused on establishing and maintaining a strong technical foundation for customer ServiceNow platform adoption, leading best practices, driving standardization, and mentoring both customer and partner resources. The ideal candidate will have significant experience as an enterprise or platform architect, and a strong track record in technology strategy, data and solution design.
Requirements
- Develop relationships with customer business leaders and platform owners.
- Guide and support the execution of a technical governance processes.
- Drive solid platform health by reviewing and guiding configurations.
Benefits
- Competitive salary
Requirements Summary
5+ years enterprise/platform architecture experience. Experience with AI integration or hospitality/retail. 4+ years cloud architecture experience (ServiceNow)
