Principal Product Manager - Agentic AI

ServiceNow is seeking a Principal Product Manager to lead the development of advanced enterprise search solutions, particularly within the Intelligent Services team. The role focuses on leveraging knowledge graph technology, LLM, and conversational AI to enhance user experience and support ServiceNow's continued growth. This position requires a deep understanding of AI/ML frameworks and strong strategic thinking.

Requirements

• Deep understanding of AI/ML frameworks with demonstrated experience building GenAI, LLM, NLP, or conversational AI or information retrieval.
• Proven ability to evaluate emerging capabilities and translate them into differentiated product offerings.
• Exceptional skill in navigating ambiguity, framing trade-offs, and making decisions that balance technical feasibility, user experience, and business value.
• Expertise in synthesizing qualitative and quantitative data to inform strategy, validate hypotheses, and define success metrics.

Benefits

• Health plans
• 401k Plan
• ESPP
• Matching donations
• Flexible time away plan and family leave programs