Principal Product Manager, Enterprise AI Search

ServiceNow is seeking a Principal Product Manager to lead the development of advanced enterprise search and conversational AI capabilities. The ideal candidate has deep expertise in enterprise search and a passion for driving AI-powered innovation.

Requirements

• 8+ years in software product management, including at least 5 years driving innovation in enterprise search and information retrieval.
• Deep understanding of AI/ML frameworks and modern search technologies (e.g., Elasticsearch, Moveworks, Glean, Coveo), with hands-on experience building GenAI, NLP, or context-aware search solutions.
• Proven ability to evaluate emerging capabilities (context awareness, indexing strategies, relevance ranking) and translate them into differentiated product offerings.
• A track record of delivering solutions that anticipate user needs and elevate customer experiences through data-driven insights.
• Exceptional skill in navigating ambiguity, framing trade-offs, and making decisions that balance technical feasibility, user experience, and business value.
• Expertise in synthesizing qualitative and quantitative data to inform strategy, validate hypotheses, and define success metrics.
• Ability to work seamlessly across ML engineering, UX, and design teams, solving complex problems where machine learning quality and user experience intersect.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs
• Base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation