Principal Product Owner

National Grid is hiring a Principal Product Owner for IT Service Management (ITSM) & IT Operations Management (ITOM). The role involves defining solutions that meet the needs of ITSM & ITOM enterprise service owners, consumers, and stakeholders, and managing and mentoring other Product Owners.

Requirements

• ServiceNow Expertise
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – ITOM
• SAFe® Product Owner/Product Manager (POPM)
• ITIL® 4 Foundation or higher
• Certification Preferred: ServiceNow Certified System Administrator (CSA)
• Proven experience as a Product Owner in a scaled Agile environment (preferably SAFe)
• Strong backlog management, story writing, and prioritization skills
• Ability to balance technical constraints with customer value
• Excellent communication, facilitation, and stakeholder management skills
• Management Experience: at least two years’ experience of line management in a cooperate environment
• At least two years’ experience of directing small teams

Benefits

• Career advancement opportunities within and across bands
• Competitive salary with a range of $162k - $191k a year in Waltham and $173k - $204k a year in Brooklyn
• Flexible work arrangements
• Opportunities for professional growth and development