Principal Product Success Manager

ServiceNow is seeking a Principal Product Success Manager to lead the strategic adoption of their AI-enhanced cloud-based platform. This role focuses on key accounts, innovation, escalation, and new product advocacy, working with customers to drive value realization and ensure successful renewals. The ideal candidate will be a technical expert with a strong understanding of customer interactions and a proven track record of driving business growth.

Requirements

• Experience in integrating AI into work processes and delivering ServiceNow ITSM implementations.
• 12+ years of work experience with a minimum of 7 years in a technical or techno-functional customer-facing role.
• Certified System Administrator and ServiceNow Certified Implementation Specialist certifications are desired.
• Strong ServiceNow platform knowledge and ability to roll up sleeves.
• Excellent communication and interpersonal skills.

Benefits

• Health plans
• 401k Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs