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ServiceNow
Principal Product Success Manager
Join ServiceNow as a Principal Product Success Manager in Brussels. Drive customer satisfaction and innovation using ServiceNow ITSM. 12+ years experience required.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 17, 2025
ServiceNow is seeking a Principal Product Success Manager to lead strategic customers on the path of adopting new innovations. This role involves enhancing customer experience, driving innovation, managing at-risk accounts, and serving as a liaison between customer excellence and product teams. The position focuses on increasing customer satisfaction, value realization, and ensuring successful renewals.
Requirements
- Leverage or critically think about how to integrate AI into work processes.
- Experience in ServiceNow ITSM implementations for large organizations.
- Strong ServiceNow platform knowledge.
- Proven track record of driving business growth and customer satisfaction.
- Excellent communication and interpersonal skills.
Requirements Summary
12+ years experience, 7+ years ServiceNow ITSM, strong platform knowledge, & proven track record of customer success. Experience shaping strategic programs & AI-driven solutions is preferred
