Principal Product Success Manager

This is an exceptional opportunity to be a leading ITSM product expert and drive strategic customer adoption of ServiceNow’s new innovation. This role involves leading customers, developing innovative implementations, and maximizing their success with ServiceNow products. The position focuses on understanding customer health, ensuring value realization, renewing accounts, and contributing to product innovation.

Requirements

• Experience in integrating AI into work processes.
• 12+ years of experience with ServiceNow ITSM implementations.
• 12+ years of experience in a technical or techno-functional customer-facing role.
• Strong ServiceNow platform knowledge.
• Proven track record of driving business growth and customer satisfaction.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills
• Ability to work independently or as part of a team
• Customer-focused mindset
• Strong industry connections and network
• Familiarity with Agile methodologies
• 20-30% of travel required

Benefits

• Health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• Flexible time away plan and family leave programs
• Competitive On Target Earnings (OTE) Incentive Compensation structure